Digicel has announced changes to its Customer and Corporate Call Centre in Trinidad and Tobago, leading to the retrenchment of agents due to operational restructuring. This follows a recent decentralization plan intended to enhance competitiveness. Pieter Verkade has been appointed as CEO, bringing substantial telecommunications expertise to the role.

Digicel has restructured its Customer and Corporate Call Centre operations in Trinidad and Tobago, resulting in the retrenchment of several agents. According to a notice received by Express Business, this restructuring was part of ongoing reviews conducted over the past year. The significant change indicates that various customer support roles, particularly those related to Digicel’s voice and digital support operations, will cease functions in Trinidad and Tobago.

The restructuring at Digicel reflects a broader decentralization initiative aimed at enhancing operational efficiency. With the appointment of Pieter Verkade as CEO, the company aims to leverage his extensive telecommunications experience to navigate future growth. Despite the difficult decision to retrench employees, Digicel emphasizes its commitment to adhering to labor laws and supporting affected staff during this transition.

Original Source: trinidadexpress.com