Bice Osei Kuffour, known as ‘Obour’, has resigned from his position as the Acting Managing Director of Ghana Post. He emphasized the honor it was to lead the transformative changes since January 4, 2022. His leadership facilitated technological advancements, including the GhPostPay platform and a digital addressing system. Ghana Post received several awards under his guidance, recognizing their commitment to improving customer service.
Bice Osei Kuffour, known as ‘Obour’, has officially resigned from his role as Acting Managing Director of Ghana Post Company Limited, effective immediately. This announcement was made through his personal Facebook account, where he reflected on his tenure that began on January 4, 2022, calling it a privilege to serve the company during a pivotal transformation.
In his resignation post, Obour stated that navigating Ghana Post through its transformative phase was an honor, emphasizing the goal of reinventing the organization into a modern, efficient, and customer-focused postal service provider. He expressed gratitude towards Minister Ursula Owusu, the Board of Directors, and the dedicated staff, acknowledging their contributions to the company’s success.
Ghana Post has embraced technological advancements, enabling remote access to postal services via an online platform. The ‘GhPostPay’ was initiated in 2019 as part of this digital transformation strategy. Moreover, the company has introduced a digital addressing system and is in the process of digitizing its services throughout the nation.
The company has received notable accolades, such as the Best EMS Call Centre Award in 2017 and the Best Customer Care Award in 2018, granted by the Universal Postal Union in Switzerland, recognizing their commitment to service excellence.
Obour’s leadership has played a significant role in these achievements as he steps down to explore new opportunities beyond Ghana Post.
Obour’s resignation from Ghana Post marks the end of a significant phase characterized by modernization and digital innovation within the organization. His contributions have led to improved service delivery and the establishment of an effective digital framework. The accolades received by Ghana Post during his tenure highlight the success of these initiatives, underscoring the impact of his leadership on the company’s trajectory toward becoming a contemporary postal service.
Original Source: www.ghanaweb.com
