Digicel Jamaica faces a service outage due to vandalism that damaged fibre cables, affecting customer services and customer support systems. The company is urging users to stay informed via social media while their technical teams work on restoration efforts.
Digicel Jamaica announced that a service outage affecting its customers is due to intentional vandalism involving the cutting of fibre cables. This incident has caused disruptions to both residential and business services across the region. Additionally, their customer service system is currently non-operational, and the company is advising customers to stay updated through social media, WhatsApp, and SMS communications.
The telecommunications provider expressed that their technical teams are actively working to rectify the issue and restore services promptly. Digicel has issued apologies for the inconvenience caused, emphasizing the importance of their services to customers. They continue to prioritize restoring connectivity and are seeking to keep affected users informed during this disruption.
In summary, Digicel Jamaica is experiencing a significant service outage due to vandalism involving severed fibre cables. The company is working to resolve the issue while encouraging customers to use alternative communication methods. They acknowledge the inconvenience caused and are committed to restoring services as quickly as possible.
Original Source: www.jamaicaobserver.com
