Kenyans are frustrated with M-Pesa for failing to process electricity token purchases, forcing customers to use banks at a higher cost. Transaction inconsistencies have prompted concerns over the reliability of the mobile payment system. Users are questioning these issues as they incur additional fees compared to regular M-Pesa charges, highlighting the need for improved service delivery.
Kenyans are expressing their dissatisfaction over the recent difficulties faced when purchasing electricity tokens via M-Pesa, a mobile money platform. On a recent Saturday, customers reported frustration due to service interruptions that prevented transactions from being processed, which contrasts with the smoother payment experiences through bank accounts.
This inconsistency has raised concerns among users, many of whom rely heavily on M-Pesa for cost-effective solutions. Individuals highlighted that normally, a Sh500 token incurs a minimal charge of Sh5 on M-Pesa, however, they found that using bank transactions resulted in unexpectedly high fees. For instance, buying a Sh200 token through a bank cost Sh34, demonstrating the greater expenses being incurred when M-Pesa services fail.
The issue has left numerous users questioning the reliability of M-Pesa as a payment option, which they consider advantageous over traditional banking methods. The ongoing technical difficulties are particularly troubling for customers who depend on timely electricity top-ups, further complicating their everyday lives.
Adverse consequences stemming from these transaction issues have been amplified by the broader user concerns surrounding mobile payment services in Kenya. Although bank transactions are successful, the preference for M-Pesa remains due to lower overall fees and perceived efficiency. Users demand a quick resolution to enhance their payment experience.
In summary, the recent challenges faced by Kenyans in purchasing electricity tokens via M-Pesa have resulted in notable frustrations. The discrepancy in transaction success rates compared to bank payments has illuminated a critical issue for M-Pesa users. As customers adjust to higher transaction costs, the reliability of mobile payment systems is being called into question, with many advocating for improved service consistency.
Original Source: eastleighvoice.co.ke
