Kenyans expressed frustration over the M-Pesa pay bill system being down, inhibiting electricity token purchases which are typically cheaper than bank options. Mobile transactions reported failures, while bank payments functioned normally, leading to increased costs for consumers. Affected users are questioning the reliability of M-Pesa as a payment method for essential services like electricity.
On Saturday, Kenyans expressed their dissatisfaction with the inability to purchase electricity tokens via M-Pesa pay bill, as the service was down, making it less accessible and economical. Customers reported issues where mobile transactions were failing while bank account payments processed without problems.
This ongoing problem has caused significant frustration for users who depend on M-Pesa for topping up their electricity. Affected customers questioned the reliability of the mobile payment method during this downtime.
One customer, opting to remain anonymous, detailed their experience: “Normally, when I purchase a token worth Sh500 via the M-Pesa pay bill, the charge is just Sh5, but today, having to use the bank option, a Sh200 token purchase cost me Sh34.”
As transactions via mobile money systems are often cheaper and quicker, this incident has highlighted a notable inconsistency in service, prompting users to reconsider their payment strategies for essential services like electricity.
The recent issues with the M-Pesa pay bill for purchasing electricity tokens have highlighted significant consumer frustration. With high charges from bank purchases and reliance on mobile transactions, many are left questioning the efficiency and reliability of these services. Clearer communication and solutions from service providers are crucial to restoring customer confidence.
Original Source: eastleighvoice.co.ke
