Kenya Power is experiencing delays with M-Pesa token purchases, prompting customers to use alternative bank channels. The affected banks include Cooperative Bank, Equity Bank, Family Bank, KCB, National Bank, and NCBA. Kenya Power is committed to resolving the issues and has advised customers to be wary of scams.
Kenya Power has announced ongoing delays with the purchase of tokens via Safaricom’s M-Pesa at Paybill number 888880. As a solution to this inconvenience, the company is urging customers to utilize alternate platforms for purchasing power tokens, including various banks. This move is intended to mitigate the disruption caused by the issues currently affecting M-Pesa transactions.
Customers can buy tokens through several banks, including:
– Cooperative Bank of Kenya: via MCo-opCash App/Web or USSD *667.
– Equity Bank: via USSD *247, Equitel, Equity Mobile App/Online, Eva Chatbot, or EazzyBiz.
– Family Bank: through the PesaPap Mobile App, USSD *325, or Family Bank Website.
– KCB: using KCB Mobile Banking App, KCB iBank App, Vooma Mobile App, USSD 522or 844.
– National Bank of Kenya: through NBK Mobile App, USSD *625, or NBK Epay Internet Banking.
– NCBA: via NCBA NOW App, USSD *488, or NCBA Connect Online Banking.
Kenya Power acknowledges the inconvenience caused to its customers and expresses gratitude for their patience. The company stated, “Our team is working to resolve the issue affecting our Mpesa Paybill 888880. We will issue an update once this is concluded.” Customers have reported issues such as not receiving purchased tokens and encountering error messages during transactions.
In addition to M-Pesa, Kenya Power has alternative payment options including Equitel and Airtel Money. The company is also advising its customers to be cautious of possible scams in light of the ongoing challenges with the M-Pesa service.
Kenya Power is currently facing delays in processing token purchases through M-Pesa, prompting a recommendation to utilize alternative banking channels for acquiring tokens. The organization continues to address the M-Pesa issue while thanking customers for their understanding. A variety of banking options are available to ensure customers can still access power tokens securely.
Original Source: www.the-star.co.ke
