JUTC is responding to commuter frustrations with its new SmartFare card system by introducing solutions to address balance checking issues. Planned upgrades include balance-checking kiosks, a mobile app, and the ability to board buses with low funds, aimed at streamlining the transit experience for users.
The Jamaica Urban Transit Company (JUTC) has acknowledged commuter frustrations stemming from the recent soft launch of its SmartFare card system related to balance checking issues. In a statement, the company emphasized its commitment to resolving these matters and enhancing the overall travel experience for passengers.
The transition from Smarter Cards to SmartFare Cards marks a significant upgrade aimed at improving efficiency in transportation services. However, JUTC recognizes the hurdles this upgrade entails and is working to facilitate an improved user experience, particularly in accessing balance information easily.
To address these issues, JUTC plans to implement several solutions:
– Kiosks at JUTC ticket offices to allow commuters to swiftly check their SmartFare balance.
– A SmartFare mobile app currently in development, enabling passengers to check their balance on the go.
– Access to balance checks at SmartFare top-up locations before adding funds.
Additionally, JUTC reassured customers that the new SmartFare card system allows them to board buses even with low balances. The system will log the fare and deduct it directly once a top-up occurs. The company is dedicated to refining the system and keeping commuters informed during this transition process.
In summary, JUTC is actively addressing commuter concerns regarding the SmartFare system by introducing various solutions aimed at enhancing usability. The provision of balance-checking kiosks, a mobile app, and the ability to board buses with low balances illustrates JUTC’s commitment to improving commuter experiences. Continuous updates will ensure passengers stay informed as these improvements roll out.
Original Source: www.jamaicaobserver.com
