The Nigeria Civil Aviation Authority (NCAA) has launched an investigation into the delay of flight operations of Dana Airline on the Muritala Mohammed Airport, Lagos.
The probe tracked the flight delay to Owerri and Port Harcourt for over 24 hours. In a viral video, the passengers have been seen disconnecting the computer systems utilized by the airline for flight check-in when it was introduced at 6 p.m. that the flight had been canceled.
NCAA Public Affairs and Shopper Safety Director Michael Achimugu stated in a phone interview with The Guardian that the authority has issued a Letter of Investigation (LOI) to the airline to elucidate intimately the rationale for the delay.
He stated: “The NCAA administration held a gathering with the airline on Tuesday morning and we formally issued them an LOI to categorically clarify the rationale for the delay. They’ve been given seven days to answer the LoI.”
The director additional defined that the LOI needed to formalize the assembly with the airline, saying that the airline had attributed the flight delay to the technical points found by their plane engineers throughout the routine pre-takeoff test of the flight.
He stated that though the airline has resolved the technical error and has since commenced regular flight operations, the NCAA has lowered its flight operations from 8 to six flights per day.
He stated: “This was as a result of we found that one in every of their plane was defective and it might not be proper for them to proceed on their regular schedule. He stated the imposition will probably be in impact till the NCAA decides in any other case.”
Achimugu burdened that passengers must be conscious that a number of elements might be answerable for flight delays, saying it might be a drive majeure occasion or on account of technical points. He stated that it doesn’t matter what, an airline all the time needs to ensure the protection of its passengers.
He famous that the NCAA Act 2023 Half 19, which talks about shopper safety, emphasizes that in case of flight delays of half-hour after schedule, the airline will categorically clarify the rationale for the delay, whether it is prolonged by two hours, present the passengers with snacks and can present mushy drinks and if lasts till 10 p.m. When the airport is closed, the airline supplies lodge lodging to passengers.
